Approximately 193 roles are on the line at Cigna International Health call centres after the firm said they plan to change how they “work and serve customers”.
The roles affected are at the firm’s Glasgow sites and its local base at Greenock’s Knowe Road, according to reports.
The decision comes after Cigna said it needed to adapt to the “changing customer needs”.
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The decision has been criticised by Greenock’s recently re-elected SNP MSP Stuart McMillan, who said that “cutting jobs” and moving them overseas “will not be welcomed”.
A spokesperson for the firm said: “We can confirm that Cigna International Health is making changes over the next 18 months to how we work and serve customers, driven by changing customer needs.
“This will affect approximately 193 roles across our Greenock and Glasgow sites, subject to a formal collective consultation.
“Our Greenock and Glasgow sites remain important centres for Cigna International Health. Both will continue to serve our customers, clients and partners in the region and globally.
“They are integral to serving our global network of over 1.7m customers in more than 30 markets.
“We recognise this will be a difficult time for colleagues and are committed to supporting everyone affected throughout the process.”
Following the news, McMillan said he received a “disappointing email”, which said the company is not planning any external meetings, after he reached out to the firm to speak with them over the proposed job cuts.
(Image: Scottish Parliament TV)
“As the local MSP, I would have hoped for a more proactive response, and I will continue to press for a meeting at the earliest opportunity,” he said.
“I want to understand the full implications of this announcement for my constituents, what support package will be put in place, the long-term future of the business locally, and what assistance Cigna is seeking for the local site.
“I would urge anyone impacted to contact my office.”