Tim Hortons apologise after claims school parents would be fined

A fast food chain in Motherwell has apologised after staff claimed parents would be fined if they left their vehicles in their car park while they picked up their kids.

A representative from Tim Hortons in Windmillhill Street emailed Knowetop Primary School about ongoing parking problems causing the ire of parents, residents and local councillors.

The chain has also withdrawn its plans to extend its hours from 11pm to 5am due to a backlash from locals.

Local councillor Agnes Magowan hit out at the chain.

She said: “I was delighted when they withdrew their request for extended hours and would like to thank them for that.

“Tim Hortons were allowed to open without the road widening in Knowetop Avenue being actioned which has caused major congestion.

“This is causing particular congestion at the opening and closing times of Knowetop Primary School.

“Some parents to try and alleviate the congestion have been parking in the car park for 10 or 20 minutes to pick up their children safely.

“Instead of welcoming this for the safety of the youngsters, Tim Hortons have sent an email to Knowetop asking for parents to be informed that they will be fined if they park in this car park.”

One parent, who asked not to be named, also voiced their frustrations.

“I assume the managers or staff are not from this area and have no idea what the parking is like during drop-off and pick-up times,” said the parent.

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“It has been an issue for a number of years now with parents and carers parking directly across from the school or on the yellow lines along Knowetop Avenue.

“This is a very dangerous situation that is quite frankly, an accident waiting to happen, hence the reason there were so many objections to the restaurant being built on this spot in the first place.

“However the build was put through and managed to open its doors despite the objections and also dismissing requests not to open until the road had been widened sufficiently to allow for the extra traffic that would now be travelling along Knowetop Avenue.”

A spokesperson for the company stated that Tim Hortons was committed to supporting the local community in Motherwell.

“We understand that there are pressures on the nearby roads adjacent to our restaurant and the school at peak hours of school opening and closing time,” said the spokesperson.

“We are happy to allow, where possible, parents to use our car parking spaces to assist. I can categorically tell you that there is no risk of fines, as this is certainly not a company policy.

“Upon investigation, we have found that a message was provided to the local headteacher at Knowetop Primary from one of our shift managers.

“This message, and the contents within it, was not authorised by our senior management team in Scotland and we will be ensuring that all team members are clear on our company policy and expectations, with any required training also being implemented.

“We can only apologise that this was issued in the first place by a team member and reassure parents and the wider community that it does not reflect any company policies, or our values.

“We have also spoken again to the head teacher to ensure that these messages are relayed to parents and we look forward to continuing to work with the school and the community to offer our support.”

Daily Record – Motherwell